Questions & Answers

I've bought an online film subscription, eBook or All Access Pass, how do I watch & download the films or eBook?

After you complete Checkout for your order you should receive an email in 5 to 10 minutes with the details of your subscription and your login details to our Members Hub where you can watch or download the films or eBooks.

If you didn't receive or can't find that email, just go to our Members Hub page and click the 'Forgot your password?' link to retrieve your password.

Once you're logged in you'll find the films you have access to are unlocked and ready to watch.

IMPORTANT - Your subscription is connected to the email address you used during checkout, make sure you use the same email address to login to the Members Hub. If you paid by PayPal and your email address in PayPal is different to the one you normally use then you may need to login with your PayPal email address.

How long should my order take to arrive?

  • Orders for virtual products like the All Access Pass are completed immediately after Checkout, check your email for details of how to access the films.
  • Most physical orders are posted either the same day or next business day.
  • Orders placed on weekends or public holidays are posted the next business day.
  • You'll receive an email from us when your order is completed and posted.
  • Most Standard Post orders are delivered within 7 to 10 business days but can take up to 14 business days if you are in WA, NT or North Queensland or a regional area of the other states.
  • Express Post deliveries should arrive within 2 to 4 business days from being posted to the majority of destinations in Australia.
  • We retain order tracking numbers for Express Post orders but Standard Post is not trackable.
  • In the event your order was addressed correctly and is lost in transit we will send a replacement.

If you believe your order is overdue, please contact us.

Contact Us:

Facebook Messenger

The fastest way to contact us is through Facebook Messenger
facebook.com/ExpeditionAustralia

Postal Address

Expedition Australia
PO Box 485
DIAMOND CREEK  VICTORIA 3089
AUSTRALIA

Email

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