Questions & Answers

I've bought an online film subscription or All Access Pass, how do I watch & download the films?

Immediately after you complete Checkout for your order you should receive an email with the details of your subscription and your login details to our Members Hub where you can watch the films.

If you didn't receive or can't find that email, just go to our Members Hub page and click the 'Forgot your password?' link to retrieve your password.

Once you're logged in you'll find the films you have access to are unlocked and ready to watch.

IMPORTANT - Your subscription is connected to the email address you used during checkout, make sure you use the same email address to login to the Members Hub. If you paid by PayPal and your email address in PayPal is different to the one you normally use then you may need to login with your PayPal email address.

How long should my order take to arrive?

  • Orders for virtual products like the All Access Pass are completed immediately after Checkout, check your email for details of how to access the films.
  • Most physical orders are posted either the same day or next business day.
  • Orders placed on weekends or public holidays are posted the next business day.
  • You'll receive an email from us when your order is completed and posted.
  • Most Standard Post orders are delivered within 6 business days but can take up to 10 business days if you are in WA, NT or North Queensland or a regional area of the other states.
  • Express Post deliveries should arrive within 1 to 3 business days from being posted to the majority of destinations in Australia.
  • We retain order tracking numbers for Express Post orders but Standard Post is not trackable.
  • In the event your order was addressed correctly and is lost in transit we will send a replacement.

If you believe your order is overdue, please contact us.

Contact Us:

Facebook Messenger

The fastest way to contact us is through Facebook Messenger
facebook.com/ExpeditionAustralia

SMS or Phone

The fastest way to contact us is via Facebook Messenger (see above), but if you don't have Facebook Messenger then the best option is to send us a text message with the details of how we can help you and we'll call or text you back ASAP. Our number is 0422 979 370. If you call and we don't answer, please leave a voice message.

Postal Address

Expedition Australia
PO Box 5038
BURNLEY  VICTORIA 3121
AUSTRALIA

Email

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Expedition Australia is a business of Pixus Pty Ltd ABN 93 096 209 111